FAQs

• Automatically: When you place an order, the system creates a customer profile.
• Manually: You may also create an account via the login page or sign-up form.
• By invitation: Sometimes we may invite you to register via special promotions.

• New Customers: Enter your email → receive a 6-digit verification code → log in (no password required).
• Legacy Customers: If you previously created a password account, you can log in with email + password.
• Shop App: You can also log in via the Shop app.

• Make sure you are using the same email as at checkout.
• Check your spam/junk folder.
• If you still don’t receive the code, try again later or contact our support team.

Add items to your cart while browsing. Once ready, click “Checkout,” fill in your shipping info, and choose a payment method. We will ship your order within 1–2 business days. Our support team is available if needed.

Log in and click “Customer Account” → “Your Orders.” On the desktop website, the icon is at the top right; on the website (mobile), it is at the bottom right.

You will receive a confirmation email listing your items, billing and shipping info, and payment method. Your order will then be shipped. If you are not satisfied, you may initiate a return.

Possible reasons include typos, invalid card, missing verification, or website errors. You can also use alternative payment methods, such as PayPal.

We accept Amazon Pay, Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. All payments are processed securely, and no additional transaction fees are charged.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

We mainly ship within the United States. Some products can be shipped to Canada and other specified countries, but additional shipping fees may apply.

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days of receipt for a refund or exchange. Please note that items must be returned in their original condition and packaging.

Enter your voucher code in the “Voucher code” field at checkout. The order total will be immediately reduced by the voucher amount.

You can return items you are not satisfied with. Refunds will be issued using the original payment method.